An effective business website provides its users with easy access on three levels...
The science of communication states that there are three types of access to information that occurs:
The lower the impediments to physical, intellectual and emotional access the more effective the communication.
Physical access in relation to websites is all about technical and structural design whereas intellectual and emotional access is more about content than structure or technology.
Typical website problems with physical access include:
Intellectual access problems in relation to websites are usually caused by jargon or technical language. Most frequently the jargon is computer related especially where the IT department is also responsible for the content. However, the "nerds" are not always to blame.
Intellectual accessability is greatly increased by adopting a plain language approach to all website content and one of the best places to start is with the words or phrases used in a website's menus and navigation links. Many website menus are filled with buzzwords or ambigous terms that leave most users guessing about what content is behind the menu item.
If your users are busy people they will get seriously annoyed if they are forced to go into off-topic pages to confirm it is not what they are looking for.
A website will satisfy the requirements of emotional access if its users positively respond to the way in which the site's content is provided. Put another way, information should be presented in a way that will not offend users.
One way that a website can create emotional issues is as a result of cultural differences. The global reach of the Internet means that the impact of cultural differences on emotional access is a real issue. The way information is presented, organised and expressed on a website should not rely on particular local customs or expressions if the site is intended to have a true global reach.
For further information see the Web Content Accessability Guidelines developed by the World Wide Web Consortium at www.w3c.org/tr/wai-webcontent/ .
GKY Internet is one of Australia's leading internet solution providers delivering innovative and cutting edge web and mobile application development, hosting and integration services to business and government. We supply a total package end-to-end solution which is unmatched in the industry in terms of expertise, responsiveness, reliability and cost.
Our services cover the entire range of web and mobile business applications including web development, mobile app development, interface design, data integration middleware, remote monitoring, web accessibility compliance auditing and web consulting.
Our products include the Kontent modular content management system, Remmon our advanced remote monitoring service, WebISS our interactive mapping spacial system which provides a high speed web front end for geographic information systems (GIS) data.